On July 4th, I signed up for Zoom, to keep in touch with family and friends. Like ya’ do. We’re all quarantined, and we haven’t seen each other in a young forever. Most everyone I know is in another city. I suggested we all get together on Zoom once a week and everyone thought it was a good idea. We just need to match up schedules.
I looked at their options. They had a Pro service you could pay for, but I didn’t need that. The free service met my needs, so that’s what I signed up for.
The next day, I noticed a charge hit my bank for $159.80, from Zoom. I also received an email from Zoom thanking me for signing up for a Pro account.
WHAT????It was late in the evening, so I called the next day (Monday). Monday was an observed holiday here in the U.S., but globally? I figured not. Someone must be there. But, due to the Covid-19 crisis, they are short staffed in the billing department. I had to leave an urgent message. I waited two days and no one got back with me, via phone, email, or text. So I tried again today. I signed into the account. I tried chat, but all I could get was a useless bot. No live chat, no options on a refund, no help. I tried calling. I spent an hour just trying to navigate their IVR, trying to get a live person.
I finally called the Sales line. I thought, surely, I can get a live person here. I know they want to make money every day. I was right! Within minutes I was speaking to someone. She couldn’t resolve my problem, though. She opened up another urgent ticket to billing, and this time copied me via email so I have a way to trace it for my bank. I told her if I don’t hear something within 24 hours, I’m reporting them for fraudulent charges and will let my bank handle it.
I know a lot of people use Zoom. If you aren’t using them yet, DON’T. I’ve finally figured out how they make their profits.