Ever try to reach anyone at Flakebook to resolve an issue? Oh, I’m sorry, I should probably refer to them by their appropriate name: Facebook. There, I said it. It’s the only time I’ll use it in this post.
Let me just cut to the chase for those who haven’t enjoyed this lovely experience — You can’t reach anyone in support at Flakebook, regardless of your issue.
Sit back, get some popcorn and something to drink. Duch is on a rant tonight.
Yesterday, I tried to create a business page off of my Flakebook account. I received error messages saying the action could not be completed and I would have to try later. After numerous attempts, I decided to report the problem to Flakebook, complete with screenshots. My error message:
I tried later, as instructed, and noticed I was now getting authentication prompts when clicking on “Get Started”. Knowing I’d reported this issue earlier (and noting I had yet to receive a response), I went through the motions again to capture screenshots so I could report this new behavior to Flakebook.
After the above error message I got this one:
Then this one:
Much to my dismay, after following the prompts to prove I was really me, I was informed my account was temporarily blocked for 30 days.
I was eventually able to log back into my account after multiple attempts but now I’m unable to comment or Like any posts, or send messages. I haven’t explored further features to see what else I cannot do. I did explore Flakebook’s Help section and found an Appeals link, but received an error when filling out the form. The error said my account was not disabled so the form did not apply.
Evidently there is no appeals process for this particular issue.
What exactly did I do here? Make multiple, unsuccessful attempts to create a Page, resulting in errors due to possible server issues on Flakebook’s part? Now I’m in “Flakebook Jail” for 30 days?
This hardly seems right.